Privacy Policy
Last Updated: October 2026 • Effective Date: January 1, 2025
1. Overview & Commitment
At Teztie("we", "our", "us"), protecting the privacy and security of educational institutions, instructors, and student candidates is our highest operational priority. This Privacy Policy details how we collect, store, process, and safeguard information when you use our secure examination platform, Progressive Web Application (PWA), and associated cloud services.
2. Information We Collect
We collect the following categories of information to provide reliable and secure online testing:
- Institution & Instructor Information: Account credentials, administrator name, institutional email address, organization name, billing details, and subscription records.
- Candidate Examination Data: Candidate names, roll numbers, institutional IDs, email addresses, response submissions, and question answers.
- Exam Integrity & Proctoring Telemetry: Fullscreen exit events, window blur occurrences, browser visibility changes, timestamps, and candidate system metadata logged strictly during the active duration of an authorized examination attempt.
- Technical Device Telemetry: IP addresses, browser user-agents, device screen resolution, and session state necessary for fraud prevention and reliable exam delivery.
3. How We Use Your Information
- To authenticate educators and administer institution-level workspaces.
- To generate, deliver, and evaluate examination questions and auto-graded results.
- To verify candidate compliance with examination integrity guidelines and prevent academic dishonesty.
- To calculate performance metrics, generate exportable PDF/Excel grade sheets, and provide analytics.
- To detect, prevent, and respond to potential technical failures, attacks, or security breaches.
4. Multi-Tenant Data Isolation & Storage
Teztie employs strict multi-tenant Row Level Security (RLS) policies within our PostgreSQL infrastructure. Data belonging to one institution is cryptographically and logically segregated from other tenants. We never sell, rent, monetize, or expose candidate or student personal records to third-party advertisers.
5. Sub-processors and Cloud Providers
We partner with industry-standard, SOC2-compliant cloud providers to deliver high availability and data protection:
- Supabase / AWS: Encrypted database storage, authentication, and secure file backups.
- Upstash Redis & QStash: High-performance distributed caching, rate-limiting, and background queue workers.
- Sentry: Real-time software error tracking and application health monitoring.
- Razorpay: PCI-DSS compliant payment processing for subscription management.
6. Candidate Data Ownership & Retention
Educational institutions retain full ownership over their examination question banks, student rosters, and submitted answers. Institutions can request complete export or permanent deletion of candidate attempt histories and examination archives at any time by contacting our support team.
7. Contact Us Regarding Privacy
If you have questions, data access requests, or regulatory inquiries regarding this Privacy Policy, please contact our Data Protection team at:
Email: [email protected]
Online: Contact Support Desk